Privacy Policy

Hebei RIMO Metal Products
Trading as Hebei RIMO Metal Products
Last updated: February 2026

1. Who we are

This website is operated by Hebei RIMO Metal Products, a sole trader, trading as Hebei RIMO Metal Products (“we”, “us”, “our”).

If you have any questions about this policy or how we handle your data, please contact us at: julie@hebeirimometalproducts.co.uk.

2. What information we collect

We may collect the following information when you contact us, request a quotation (RFQ), or communicate with us:

Name and company name
Email address and telephone number
Enquiry details, drawings, specifications, and any files you submit
Delivery location (if provided for quotation purposes)
Basic technical information such as IP address, browser type, and pages visited (via standard server logs)

3. How we use your information

We use your information to:

Respond to enquiries and provide quotations
Communicate about products, technical requirements, lead times, and order progress
Maintain records of communications and agreed specifications
Improve our website and service (using aggregated technical data)
Comply with legal and accounting requirements

4. Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate interests — to respond to business enquiries and manage customer relationships
Contract — where processing is necessary to take steps at your request before entering a contract, or to perform a contract
Legal obligation — where we must keep records for tax/accounting or other legal reasons
Consent — only where required (for example, certain non-essential cookies if enabled)

5. Who we share your information with

We do not sell your personal data.

We may share information where necessary with:

Service providers used to operate our website and email (hosting, domain, email services)
Suppliers and manufacturing partners involved in producing your requested items (where relevant to your enquiry)
Logistics providers and freight forwarders (where delivery quotations or shipments are arranged)
Professional advisers (accountants, insurers, legal advisers) where needed
Authorities where required by law

6. International transfers

As we support manufacturing based in China, your enquiry information (such as drawings/specifications) may be shared with manufacturing partners located outside the UK.

Where international transfers occur, we take reasonable steps to ensure information is handled securely and only for the purpose of responding to your enquiry or fulfilling an order.

7. How long we keep your information

We retain personal data only as long as necessary:

Enquiry and quotation records: typically up to 24 months
Order and transaction records: typically up to 6 years for tax/accounting purposes
Technical documents and specifications: retained as needed to support repeat programmes and quality traceability (or deleted upon request where appropriate)

8. Security

We take appropriate measures to protect your information, including access controls and secure handling of submitted files. However, no method of transmission over the internet is completely secure.

9. Your rights

You may have rights under UK GDPR including the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of data (where applicable)
Object to or restrict processing (in certain circumstances)
Request data portability (where applicable)

To exercise these rights, contact us at julie@hebeirimometalproducts.co.uk.

10. Cookies

Our website may use essential cookies and standard server logs to operate and help keep the site secure.

If we enable non-essential cookies (for example analytics), we will provide a cookie notice and appropriate choices.

11. Third-party links

Our website may include links to third-party sites (e.g., LinkedIn). We are not responsible for the privacy practices of those sites.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.